Frequently Asked Questions

30-Day Money Back Guarantee.

If you have purchased a size and it does not fit to your satisfaction, you may return it provided you have not worn the boots or shoes outside and they are being returned in "like new" condition. The product must be returned in the original Muck Boot™ box and the return shipment must be inside of another box (or the UPS black plastic wrap), please do not attach any type of shipping label to the original Muck Boot™ box. Any product sent back without a box or sent back in a damaged box will not be accepted.

We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 Days from date of purchase.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStore to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

We will not accept items back unless they are returned with the manufacturer's original packaging.

FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment.

NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below.

Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.

Frequently Asked Questions

Q. What's important about measurements?
A. Tips for Measurement:

• Measure your feet regularly as they can change shape and size over time.

• Different styles use different lasts in construction, therefore sizing may vary with a new style.

• Feet are 3-dimensional, any measuring device can only approximate your true size.


Q. How To Find your Muck Boots Size?
A. Tricks for Measurement:

• Measure at the end of the day when your feet are at their largest.

• Tools: Ruler, Pen and a piece of paper

• Follow these steps:

   1. Place the paper on the ground and stand on it with your weight slightly forward to make sure your foot is flat.

   2. Draw a line behind your heel and another line in front of your longest toe. It is common to have one foot longer than the other, so use the longer foot to measure.

   3. Measure the distance between lines in inches or centimeters.

   4. Find your measurement on the Muck Boot size chart to figure out the best. Round up if your size falls in between.


Q. What makes these boots so great?
A. It's all in the design. All MUCK® BOOTS are 100% waterproof keeping feet warm, dry and protected in harsh weather and messy working conditions.

The secret:

• Muck Boots exclusive, self-insulating, waterproof NEOPRENE shell construction. The NEOPRENE bootie material acts as a "neutral medium" between inside and outside temperatures. Naturally lightweight, and very comfortable, the material keeps the foot and lower leg warm and protected in cold and wet conditions.

• Natural rubber overlays act as a protective skin for the upper bootie. The upper has a triple-reinforced toe area and quadruple-reinforced heel area. The outsole is made of high abrasion natural rubber. The rubber in the boots will stay flexible for years.


Q. How are the boots sized?
A. Boots and shoes are available in whole sizes only, but will stretch to fit half sizes. There is a 15mm toe allowance built into the sizing.  For men who are a 1/2 size, order the next size up.  For Women who are a 1/2 size order the next size down.

Many of our best-selling boots are built for men and women- we call them unisex sizing.  Women should order 1 size down from the men's size shown.  Our size charts will help you find the perfect fit.


Q. Do the boots fit wide widths?
A. Yes. Our boots are made to standard widths, but the materials will stretch to fit widths up to a EEE. For narrow feet, we suggest wearing a thicker sock or putting in an additional sock liner to take up room.


Q. Are the collar and calf stiff?
A. No. The upper calf and topline areas are made of soft, flexible NEOPRENE and will stretch. With the flexible upper, the pant leg can be worn over or inside the boot. The collar material can be turned down to allow hands-free removal and vent humidity in warmer working conditions.


Q. Should people wear thick socks?
A. It isn't necessary unless activities are planned for extreme, cold conditions. The NEOPRENE bootie material is rated sub-zero during active use and will effectively withstand freezing temperatures for up to one hour. Medium-weight athletic socks should provide the best fit. The upper will stretch to accommodate thicker socks.


Q. How does NEOPRENE compare or rate against other lofted insulations and waterproof membranes?
A. Lofted insulations are typically used in work boots and hiking shoes to resist cold temperatures. They are typically laminated to the whole shoe lining or glued into the toe area of a shoe or boot. It is not a waterproof material.

The NEOPRENE used in MUCK® BOOTS is both waterproof and self insulating. Our materials exceed the long-term effectiveness of waterproof membrane materials and provide greater insulating properties than all non-specialty temperature-control substrates.


Q. Do these boots allow your feet to breathe?
A. One of the most important and revolutionary features of The Original Muck Boot Company®  footwear is the structured, Breathable Airmesh lining used in all our products. Airmesh is made up of thousands of tiny vertical fibers that allow air to circulate throughout the interior lining surfaces. Excess humidity and perspiration that might build up in the boot are quickly wicked away. This creates a comfortable environment for your feet that lasts for extended periods of use.


Q. How do you care for and clean these products?
A. The rubber shell and nylon upper are very durable and clean up easily with a spray of water or gentle scrubbing with soap and water. The rubber upper can be conditioned with wax polish, Armor All® or liquid detergent. It is not recommended to use conditioners on the outsole area. This may cause it to become slick in wet or icy conditions.


Q. Can the rubber be repaired if punctured?
A. Yes. The natural rubber can be repaired with sealant found in local hardware stores. We recommend Aquaseal® brand marine sealant. First, clean the punctured area thoroughly with mineral spirits. Then, apply the sealant over affected area and wipe to a thin film. The sealant should air dry for at least 24 hours.


Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.
  • Billing Address (Name, Address, Phone Number, and E-mail)
  • Shipping Address (Name, Address, Phone Number, and E-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

This information is used ONLY for the purpose of processing your order. The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is neccessary so that we can call you if there's a problem with your order.
For online orders via our shopping cart we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination.
We offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For expedited shipping rates please proceed to our shopping cart where you can submit your Name and Address for an instant shipping quote on 3-Day, 2nd Day Air, and Next Day Air.

lease note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. FactoryOutletStore is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different State .. customer will be responsible for the Correction Fee plus the cost of Shipping.
All orders are processed and shipped within 1-3 business days. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
Brand New:
All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced:
A product can be designated as factory serviced for several reasons, including:

It was returned:
People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.

It required repair:
Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.
The warranty period of all the products we sell is stated in the product description.

Brand New Items: All brand new items come with at least a 1 year manufacturer's warranty.

Factory Serviced Items: All factory serviced items come with at least a 30 Day warranty depending on the model.

All information submitted to FactoryOutletStore is held private. We DO NOT sell customer data. Some data may be shared with third parties only if you, the customer agrees to participate in offers available through our site. If you accept such an offer, we will disclose your contact and billing information to that third party. All data collected is secured under 128bit Verisign protection.

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Upon placing an order through this Site, you will automatically be enrolled in the FactoryOutletStore.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, we will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from FactoryOutletStore.com. In addition, if you have any questions about receiving communications from us you may email us at info@factoryoutletstore.com at any time.

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Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by VeriSign's 128-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.
FactoryOutletStore offers a full range of products produced by a variety of manufacturers. Please note that FactoryOutletStore.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on FactoryOutletStore.com are the sole property of FactoryOutletStore, unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. FactoryOutletStore’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with FactoryOutletStore.com you acknowledge and agree that at no time is FactoryOutletStore making any representation or warranty regarding the products purchased by you the consumer.

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Email: info@factoryoutletstore.com
Toll free: 1-800-816-0810

FactoryOutletStore
575 Underhill Blvd
Unit 350
Syosset, NY 11791

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